Rental Frequently Asked Questions
Want to know more about how our rentals work? Here are a few quick answers to help you prepare for your trip.
Delivery & Pickup Policies
We offer delivery to hotels, residences, Airbnbs, and businesses within a 25-mile radius of our Fort Mill store. This includes Uptown Charlotte, the University Area, Gastonia, Belmont, Ballantyne, Indian Land, Rock Hill, and the Charlotte Convention Center (Security Office).
Please Note: We do not deliver to amusement parks, airports, festivals, malls, or sporting events.
Your device will be conveniently delivered and waiting at the front desk, clearly labeled with your information. We deliver at least one hour before your start time and will arrange pickup from the front desk after your stop time, so everything is ready exactly when you need it.
Available Monday–Friday, 8:00 AM – 3:00 PM. We deliver directly to homes, apartments, and Airbnbs within our 25-mile radius. To ensure everything goes smoothly and to provide a quick handoff, someone must be available at the location to accept the device upon delivery.
Available Monday–Friday, 10:00 AM – 3:00 PM.
Our showroom is conveniently located at 852 Gold Hill Rd, Suite 102 in Fort Mill. Pickup and drop-off are strictly available during these business hours, so please plan your rental dates accordingly and select "Pickup" when choosing your dates in the calendar.
Online booking requires 48 hours' notice. For last-minute rentals, please call us at (704) 879-5189.
Secure your shopping experience with various safe and trusted payment methods.
Looking for a lightweight, portable mobility scooter rental in the Charlotte area? The Golden Buzzaround CarryOn is one of the most travel-friendly scooters available, combining comfort, portability, and easy maneuverability in a compact folding design. With airline-friendly lithium-ion batteries, rear-wheel drive, and a tight turning radius, the CarryOn is perfect for vacations, conventions, cruises, hotel stays, shopping trips, and everyday outings around Charlotte.
Specifications
Best Use:
Ideal for: Travel, conventions, hotel stays, cruises, shopping, indoor use, and smooth outdoor surfaces.
The Golden Buzzaround CarryOn is an excellent option for renters who need a scooter that’s easy to transport without sacrificing comfort. Its lightweight folding frame makes it easy to load into most vehicles, while the compact size allows for smooth maneuvering through hotel lobbies, convention centers, restaurants, and tighter indoor spaces. The heaviest piece weighs just 47.5 lbs., making it more manageable for travel compared to many traditional mobility scooters.

At our Shopify store, we prioritize your safety and security. Here's how we ensure a secure shopping experience:
1. Secure Transactions: We use advanced encryption to protect your personal and payment information, ensuring it is safely transmitted and safeguarded.
2. Trusted Payment Gateways: Our store integrates with trusted payment gateways, ensuring your transactions are processed securely and efficiently.
3. Data Privacy: Your privacy is our top priority. We follow strict data protection policies to keep your personal information confidential and secure.
4. Secure Platform: Shopify provides robust security features and continuous monitoring against vulnerabilities, ensuring a safe shopping environment.
5. Verified Merchants: We are a verified merchant on Shopify, committed to providing authentic and high-quality products.
6. Transparent Policies: Our clear return, refund, and shipping policies provide peace of mind, knowing we stand behind our products.
7. Customer Support: Our dedicated customer support team is ready to assist with any concerns or questions you may have.
Shop confidently at our Shopify store, where your safety and satisfaction are our top priorities.
Note: We do not deliver to airports, malls, sporting events or outdoor festivals.
We deliver directly to your hotel's front desk or bell stand at least one hour before your selected start time. Your device will be fully charged, clearly labeled with your name, and waiting for you. When your rental is over, simply leave it at the front desk for our team to pick up!
We offer convenient delivery to homes, apartments, and Airbnbs within a 25-mile radius of our Fort Mill store (including Uptown Charlotte and surrounding areas). To ensure a smooth handoff, someone must be present at the location to accept the device upon delivery.
Prefer to grab it yourself? Select "Pickup" at checkout and grab your device from our local showroom at 852 Gold Hill Rd, Suite 102 in Fort Mill. Pickup and drop-off are strictly available during these business hours, so please plan your rental dates accordingly!
Want to know more about how our rentals work? Here are a few quick answers to help you prepare for your trip.
Because we operate locally and have a dedicated repair team, you are never left stranded. If you experience any mechanical issues, call us right away. We will troubleshoot over the phone or dispatch someone to repair or swap your device anywhere within our service area.
For hotel deliveries, no! We drop the device off with the front desk or bell stand prior to your start time, clearly tagged with your name. For residential and Airbnb deliveries, someone must be present at the location to accept the device upon delivery.
It depends on the model! Many of our travel scooters and manual wheelchairs fold or disassemble easily to fit into standard car trunks. However, our heavy-duty models require an SUV or van. Please check the "Best Use" section in the product description above to confirm if the device fits your vehicle.
Every powered rental comes with a standard wall charger that plugs into any regular outlet. We highly recommend plugging your device in every night so you wake up to a fully charged battery, ensuring you have plenty of power for a full day of exploring. Make sure the device is OFF while charging