Frequently Asked Questions
Have questions? We’ve got answers. Whether you’re wondering about delivery times, scooter specs, or how returns work, our FAQ section covers everything you need to know for a smooth rental experience.






How do I choose start and end dates?
Think of it like a hotel stay. Your checkin day would be your start date. Your checkout day would be your end date. Count from your start date to your end date and subtract one day.
📌 Example: If you need the scooter delivered Friday morning and picked up Monday morning, that’s a 3-day rental (Friday, Saturday, and Sunday).
This ensures you have the scooter for each full day you need it.
Do you operate on Sundays?
We do not offer delivery or pickup on Sundays. If your stay ends on a Sunday and you are staying at a hotel, please leave your scooter with the front desk. We will pick it up Monday morning. This also includes In-Store Pickup as our store is closed.
Do you offer same-day delivery and pickup?
All one-day rentals require a two-day selection. We do not offer same-day delivery and pickup.
How do hotel deliveries work?
If you choose delivery, we will drop the scooter off with the front desk early the morning you arrive. Your information will be attached. Simply ask for the scooter when you check-in. When you checkout on your final day, leave the scooter with the front desk. :)
What if I need it delivered to a residence or business?
Please be advised, for all non-hotel rentals, someone must be present for both drop off and pickup of your rental.
SEE ALL FAQs
Still have questions? Check out our full list of FAQs by clicking the button below. We cover everything from battery life to cancellation policies—so you’re never left guessing.