Specifications
i-Go™ Features:
- Base disassembles into two pieces, weighing only about 32 lbs. each
- Storage in base of scooter, seat folds neatly on top with cargo net covering
- Compact and less than 12” high when separated and seat back removed
- Easily towable like a suitcase
- Foldable seat with removable base cushion and seat back
- Telescoping and angle adjustable tiller, lowest position used for storage and the highest used for driving and towing
- Perforated rear rubber tires
- Airline-compliant lithium-ion battery
- LED headlight
- USB charging port in console
- Spacious foot and passthrough room
- 2-speed selector switch
Warranty Information
Warranty
- 3 years on the frame
- 2 years on electronics except for charger
- 1 year on motor, battery, and charger
Manuals & Brochures
Brochures
Owner's Guides
Testing Standards
Meeting and Exceeding High Standards for your Peace of Mind.
Your Pride product has undergone thorough product testing to ensure safety, durability and performance.
Our power chairs, scooters and lift chairs are Food & Drug Administration (FDA) approved medical products that require specific testing prior to release for public use.
The testing requirements accepted by the FDA were developed by the American National Standards Institute/Rehabilitation Engineering & Assistive Technology Society of North America (ANSI/RESNA).
The tests are conducted in accordance with the requirements of the ANSI/RESNA Test Standards and complement an additional stringent testing regiment developed by Pride's Research & Development Team.
All products have passed, and in many cases, exceeded test criteria set forth, assuring the high level of quality synonymous with Pride.
Some of the items our testing criteria include are:
- Product Stability & Brakes Effectiveness Tests
- Fatigue & Impact Strength Verification Tests
- Overall Product Performance Verification
- Dimensional Requirement Compliance
- Product Durability & Reliability Testing
- Material Protective Coating Testing Verification
- Misuse and Abuse Testing
- Ergonomic Verification
- Environmental Testing for Adverse Weather Operation Conditions
- Electronic Systems Performance and Durability
- Chemical and Bio-Contamination Analysis Testing for Toxicity Verification
- Cal 117 Flammability Test Compliance for Seating Foam and Fabric Components
- UL94VO Flammability Testing for Compliance of Plastic Components
- Electromagnetic Compatibility (EMC)
Return Policy
Charlotte Mobility Scooter Rentals LLC (Charlotte Mobility) Return Policy
At Charlotte Mobility, we are committed to providing our customers with high-quality mobility solutions. To ensure a clear understanding of our return process, we have outlined our comprehensive return policy below:
1. Eligibility for Returns
We accept returns under the following conditions:
- Defective Products: If a mobility device malfunctions or hinders safe operation, customers can return it within 30 days of purchase.
- Unopened Products: Unused and unopened items in their original packaging are eligible for return within 14 days of purchase.
- Incorrect Products: If a wrong item is delivered due to our error, customers may return it within 14 days for a full refund or exchange.
2. Non-Returnable Items
Certain items are not eligible for return:
- Opened and Used Products: For hygiene and safety reasons, these items are non-returnable unless they have manufacturing defects.
- Custom Orders: Customized or modified devices are non-returnable unless they arrive defective.
- Customer-Damaged Products: Items damaged due to misuse, negligence, or accidents by the customer are ineligible for returns.
3. Return Process
To initiate a return:
- Contact Customer Service: Reach out to our team within the specified timeframe for your return.
- Provide Proof of Purchase: A valid receipt or order confirmation is required.
- Obtain Return Authorization (RA): Receive an RA number to facilitate tracking.
- Prepare for Return: Securely package the item for return. Prepaid shipping labels or pickup arrangements may be provided, depending on the situation.
- Inspection: Once received, we will inspect the product to confirm eligibility.
4. Refunds and Exchanges
- Refunds: Approved refunds will be processed within 7 business days to the original payment method.
- Exchanges: Defective or incorrect products can be exchanged for the same or a similar model, subject to availability.
5. Restocking Fees
A 15% restocking fee applies to returns of unopened items to cover handling and processing costs.
6. Warranty
All new mobility devices are covered by the manufacturer's warranty. Please refer to the manufacturer’s documentation for details.
7. Disclaimer
Charlotte Mobility reserves the right to deny returns that do not meet the criteria outlined in this policy.
For assistance or questions about this policy, please contact our customer service team.
Store Locator
Our Store is conveniently located 15-20 minutes from Charlotte Douglas Airport near Carowinds Theme Park.
Charlotte Mobility Scooter Rentals
Built for Daily Use, Portable to Go Anywhere
The i-Go™ Folding Scooter supports you when you refuse to compromise. So, when you’re dreaming of a cruise vacation, know that i-Go™ comes with the all-day power, speed and versatility to take you there and back again.
Need a little more flexibility? The i-Go™ folds, when you need extra space, simply separate the front and rear components.
Each piece weighs about 32 pounds, altogether 64 pounds, including the battery.
i-Go™ comes in four exciting colors: White, Black, Iceberg Blue and Sugar Plum.
