Pride accessories come with a 30 day warranty. Accessories from other brands carry their manufacturer’s standard warranty — call us at (704) 879-5189 and we’ll confirm what applies to your item.

We want you to love your scooter. If it’s not the right fit, we’ll help you with the return process — as long as the device is unused and still in its original packaging. Learn more about our return policy ›

Most accessories ship within 3–5 business days. View our shipping info ›

Your deadline depends on how you bought it:

• Picked up in our store: 7 days from the date of purchase
• Shipped to you: 14 days from the date of delivery
• Delivered and set up by our team with a signed delivery slip: not returnable

We only take back devices that were never used. It has to be unused, not registered with the manufacturer, in the original packaging with all included parts, and free of any wear — including any use outdoors. We inspect every return before approving a refund. If a device has been used, registered, or shows wear, we can’t take it back — not as a return, not as an exchange.

Other terms:

• Approved returns are charged a 25% restocking fee on the unit’s full retail price
• Return shipping is the customer’s responsibility
• Delivery and service fees are not refundable
• Custom-made products are non-returnable
• Canceling after the item has shipped counts as a return
• Request a Return Authorization before your deadline: call (704) 879-5189 or email info@charlottemobility.com. Ship the device back within 15 days of receiving your RA.

Read the full return policy ›